We accept international orders.

No extra handling fee for international shipping!

Prema Inc. accepts international orders from all over the world.
You can order here at Binchoutan in Japanese, or you can use our English site Macrobiotic Asia.
*Be aware that not all products are offered on Macrobiotic Asia.

Do you have any questions? Please feel free to contact our customer service staff by fax or e-mail.

日本語　／　中国語

TERMS AND CONDITIONS
Please read carefully and tick on "I agree" on the order form only if you agree with the below items.

Placing an order

by SHOPPING CART

Although the shopping cart is available only in Japanese, it is possible to make an international order online, When you order by shopping cart, the domestic shipping cost is automatically added (or for over 10,000 yen order, the shipment cost will be free). Please disregard the article. We will further e-mail you with your international shipping cost.

by FAX

Fax order is alternatively available. Please download the fax form here. Once we receive it, we will send you an e-mail with the estimation including EMS shipping cost.

Download fax sheet from here.We will NOT send an fax for confirmation. Please do not forget to write your e-mail address.

Shipping

-When you agree with the amount, please notify us by fax or e-mail. Your order will be shipped upon credit card authorization.

-We will ship by EMS. If requested, UPS, FEDEX, DHL are also available. Other methods may be available however we CANNOT ACCEPT THE METHODS WITHOUT TRACK AND TRACE SERVICE AND INSURANCE such as sea freight, SAL, airmail.

-Although we weigh and estimate, different EMS charge may be applied at the Japan Post. In the event, we will send you the adjusted estimation. We will NOT ship until we receive your confirmation. Cancellation on ground of this adjustment is always acceptable.

-We will need at least 3 days to prepare for shipment. As to the delivery date, please refer to the track down service of each carrier.

-EMS charge is here. We would be appreciated it if you would check it and understand the rough estimation of the total amount in advance

Methods of Payment

-Major credit cards (VISA/Master/JCB/AMEX) are available.

- Bank transfer is available at prepaid basis.

Products not available for overseas shipping

We are unable to ship the following products overseas:

Frozen or refrigerated products
Fresh products delivered to us straight from the production site like vegetables, fruit and bread
Bleaching agent
Home appliances (The guarantee becomes invalid if used overseas)
Products that exceed 30kg after packing.

There are also some products that we can not ship because of special laws or custom legislations in the destination country. We kindly ask you to confirm this yourself before ordering.

Custom

-As required by law of the destination country, there is always a possibility that the item will be forfeited. Please refer to the EMS conditions by Country in advance.

Notice:
As of February, 2004, due to vigilance against bioterrism, U.S. custom has been executing stringent inspections and food items for personal use have been forfeited in many cases.

Available Destinations

Depends on the carrier. Please refer to the carrier or ask us to check.

Return/Exchange

Sorry, all the items are NOT refundable/exchangeable.

e-mail:

english_cs@prema.co.jp

Fax:

Download fax sheet from here. We will NOT send an fax for confirmation. Please do not forget to write your e-mail address.

DISCLAIMER

REGARDING THE INTERNATIONAL SHIPPMENT FROM PREMA INC, WE SHALL NOT BE LIABLE TO THE ITEMS LISTED BELOW.

CUSTOM

-Import tax, safety inspection and any other cost and expense may be arisen in regards to the shipment or delay by custom.

WARRANTY

-The items of Prema Inc. are produced for the use in Japan only. Quality assurance, service coverage from the manufacturers and any other warranties or services are valid only within the use in Japan if not elsewhere specified or included.

SHIPPING AND TRANSPORTATION

-We shall NOT accept any cancellation, change, modification of number once the item is transfered to the carrier.
-We shall NOT bear the damage or incurred cost and expense due to any accident or Force Majeure in transit.
(Notice: Refer to the carrier's insurance policy. If needed, please consult us in advance for increasing the insurance limit. )
-We shall NOT be liable for the delay and damage and cost and expense in the event of the adjustment of estimation.

FORCE MAJEURE

-We shall NOT be liable for any delay or damage and cost in the event of Force Majeure or other excusable delays.

EMS Rates

Region	Country
Asia	India, Indonesia, Vietnam, South Korea, Cambodia, (Guam, Saipan), Singapore, Sri Lanka, Thailand, Taiwan, China, Nepal, Pakistan, Bangladesh, Philippines, Butan, Brunei, Hong Kong, Macao, Malaysia, Maldives, Mongolia, Laos
Oceania	Australia, Solomon, New Caledonia, New Zealand, Papua New Guinea, Fiji
North & Middle America	El Salvador, Canada, Cuba, Costa Lica, Jamaica, Trinidad Tobago, Panama, Barbados, U.S., Honduras, Mexico
Middle East	U.AE, Israel, Iraq, Iran, Oman, Qatar, Kuwait, Cyprus, Saudi Arabia, Syria, Jordan, Turkey, Bahrain
Europe	Ireland , Azerbaijan, Italy, Ukraine, U.K,　Estonia, Austria, Holland, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Romania, Luxemburg, Russia
South America, Africa	Argentina, Venezuela, Uruguay, Ecuador, Columbia, Chile,Paraguay, Brazil, Peru, Algeria, Uganda, Egypt, Ethiopia, Gabon, Kenya, Sierra Leone(ceased), Djibouti, Zimbabwe, Sudan, Senegal, Ivory Coast, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, South Africa, Mauritius, Morocco, Rwandada

Weight	Rates (Unit: yen)
	Asia	Oceania North, Middle America,Middle East	Europe	South America, Africa
0.3kg	900	1,200	1,500	1,700
0.5kg	1,100	1,500	1,800	2,100
0.6kg	1,240	1,680	2,000	2,440
0.7kg	1,380	1,860	2,200	2,780
0.8kg	1,520	2,040	2,400	3,120
0.9kg	1,660	2,220	2,600	3,460
1.0kg	1,800	2,400	2,800	3,800
1.25kg	2,100	2,800	3,250	4,600
1.5kg	2,400	3,200	3,700	5,400
1.75kg	2,700	3,600	4,150	6,200
2.0kg	3,000	4,000	4,600	7,000
2.5kg	3,500	4,700	5,400	8,500
3.0kg	4,000	5,400	6,200	10,000
3.5kg	4,500	6,100	7,000	11,500
4.0kg	5,000	6,800	7,800	13,000
4.5kg	5,500	7,500	8,600	14,500
5.0kg	6,000	8,200	9,400	16,000
5.5kg	6,500	8,900	10,200	17,500
6.0kg	7,000	9,600	11,000	19,000
7.0kg	7,800	10,700	12,300	21,100
8.0kg	8,600	11,800	13,600	23,200
9.0kg	9,400	12,900	14,900	25,300
10.0kg	10,200	14,000	16,200	27,400
11.0kg	11,000	15,100	17,500	29,500
12.0kg	11,800	16,200	18,800	31,600
13.0kg	12,600	17,300	20,100	33,700
14.0kg	13,400	18,400	21,400	35,800
15.0kg	14,200	19,500	22,700	37,900
16.0kg	15,000	20,600	24,000	40,000
17.0kg	15,800	21,700	25,300	42,100
18.0kg	16,600	22,800	26,600	44,200
19.0kg	17,400	23,900	27,900	46,300
20.0kg	18,200	25,000	29,200	48,400
21.0kg	19,000	26,100	30,500	50,500
22.0kg	19,800	27,200	31,800	52,600
23.0kg	20,600	28,300	33,100	54,700
24.0kg	21,400	29,400	34,400	56,800
25.0kg	22,200	30,500	35,700	58,900
26.0kg	23,000	31,600	37,000	61,000
27.0kg	23,800	32,700	38,300	63,100
28.0kg	24,600	33,800	39,600	65,200
29.0kg	25,400	34,900	40,900	67,300
30.0kg	26,200	36,000	42,200	69,400
(as of 1st, April, 2007)